Irene / How she works
How your assistant works.
Your digital assistant, from Irene.Learns your firm properly, then gets on with the work.
The placement
-
It starts with orientation day.
One of Irene’s people visits your office and gets deep into how you work: your processes, your precedents, your systems and your preferences. Irene then trains your digital assistant on what she’s learned and places her with your firm.
ORIENTATION DAY · AT YOUR OFFICE
- Your processes
- Your precedents
- Your systems
- Your preferences
-
Your assistant works on your behalf.
Your assistant works from what was learned at orientation, plus everything she picks up on the job. She figures out what needs doing next and keeps working between conversations, so you can hand off real responsibility.
-
Your assistant has her own login and does the work herself.
Your assistant uses her own cloud computer, her own browser, and the apps you’ve connected. Irene trains every assistant to check with you before acting at first. Responsibility grows as trust is earned.
Every action your assistant takes is recorded and every decision can be queried, so you can look over her shoulder at any time and see exactly what she’s got done.
ACTIVITY LOG · HER OWN LOGIN
READY FOR REVIEW09:02 Signed in to your practice management system. 09:05 New enquiry logged. Matter type: property. 09:11 File note drafted from this morning’s call. 09:14 Costs agreement drafted. Held for your approval. An illustrative log. Every action sits under her own name.
-
Your assistant works where you work.
Email her, message her in Teams, or call her on her own phone line. She remembers your conversations across all of them, so you can pick up anywhere without repeating yourself or bringing her up to speed.
- Reach her
- Email, Teams, or her own phone line.
- Your systems
- She also works inside LEAP, Smokeball, Actionstep and Clio.
- Memory
- One conversation, across every channel.
Oversight
You’re in control.
Your data stays in Australia
Everything your assistant handles is stored and processed securely in Australia.
You set the boundaries
You choose which systems to connect, which logins to give, and which duties your assistant holds. You can add or trim duties at any time.
Checks before key actions
Some actions will always come back to your team: sending a cost agreement, making payments and anything involving trust money. Irene is very strict on boundaries, so your assistant knows she must never give legal advice.
Questions
Frequently asked questions.
What actually is an “agent”?
A chatbot answers questions, then waits for your next one. An agent is given a job rather than a question. It works out the steps, uses software to carry them out, checks the result, and keeps going until the job is done or it needs you. Week in, week out, your agent just makes things work in the background, so you can do the important work. Your assistant is an agent trained for legal admin, and placed and supervised by Irene.
Will my assistant be good on day one?
No, and nobody new is. On day one, your assistant has all of the basic general admin training from Irene, so she knows what’s what. She’ll also know what orientation taught her. She checks everything with you, gets better as she learns your firm, and takes on more as you trust her with it.
Who checks my assistant’s work?
You do, at first, before anything important goes out. Irene’s people also supervise how your assistant is performing and adjust her training.
What can my assistant do?
To start, the duties you agree on at orientation. These are typically reception and intake calls, file notes, client welcome and follow-up, and keeping your practice management system up to date. You can add to them from there.
What won’t my assistant do?
Give legal advice, move money, or send anything on your behalf that you haven’t approved her to send.
Does my assistant talk to clients on the phone?
She can if you would like that. Your assistant can answer calls and make them. Most firms start with back-office calls at first: chasing the other side for a response, calling clerks to get availability, scheduling meetings. Every call ends up as a file note in your system.
Which systems does my assistant work in?
Email, Teams, LEAP, Smokeball, Actionstep and Clio.
Where is my data stored?
In Australia. Our security, privacy and conflicts handout sets out the detail.
How are conflicts handled?
Your assistant works for you only. Everything at your firm is kept confidential and information is never shared between offices, unless you ask your assistant to share it.
What happens when my assistant is at capacity?
Each assistant has a set capacity. That’s based on volume of calls, emails, document processing, and how much she has to remember. When yours is at full capacity, you add another, just as you would with any staff member.
Is this meant to replace my staff?
Your assistant takes on the admin load, so your people get time back for the work only they can do.
What about training the next generation of legal admin staff?
Irene’s Top Drawer Academy is a free training program for junior lawyers and career legal admin workers. Join the gentle revolution →
How much does it cost?
It depends on the role and the duties, how many lawyers your assistant is supporting, and her seniority. Talk to Irene and she’ll walk you through it.
Placements
Irene works by introduction.
She places assistants at a small number of firms at a time, usually those recommended by someone she already knows.
Rather pick a time yourself?
Book a meet and greet with Max. Thirty minutes, by video or at your office.
Book a meet and greetThe booking calendar link goes here.
- Find out who you are.
- Ask who introduced you.
- Discuss how she can help with your admin.
- May offer you a meet and greet with our CEO.
CALLING
Irene's ringing you now, .
Keep your phone handy. She'll call from 03 XXXX XXXX. If you miss her, ring that number back.
If she can't help with something on the call, she'll get one of her people to call you back when they're next available during business hours.
Preview only: this page doesn't place a call yet.